Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced Cognosante selected Talkdesk to power its customer service operations, the company said.
As a provider of technology solutions for health and social services programs, Cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government health agencies.
Talkdesk Enterprise Cloud Contact Center enables Cognosante to leverage cloud scalability to meet its fluctuating customer service needs while future-proofing its contact center operations.
Prior to Talkdesk, Cognosante customer service operations utilized several disparate systems through an on-premises platform. Contact center administrators wrestled with the inflexible nature of its on-premises platform, resulting in lost time and revenue due to agent training and ramp-up. Talkdesk Enterprise Cloud Contact Center offers easy customization in a scalable cloud solution that is ideal for customer service providers like Cognosante with frequently changing service levels. As its service levels fluctuate throughout the year, Cognosante utilizes the power of Talkdesk Studio to design and build customized call flows to meet its specific needs through an easy-to-use interface.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
