Browsing: customer service News
Sainsbury’s has successfully resolved a disruption in its card payment systems affecting in-store transactions and same-day deliveries. This issue, which persisted intermittently, caused inconvenience to numerous…
Schmitz Cargobull strengthens its Irish team with new leadership.David O’Connor appointed as regional sales manager for Ireland.O’Connor brings 20 years of automotive sales experience to the…
Jet2.com and Jet2holidays have been honoured with the title of Travel Brand of the Year at the prestigious Which? Awards for the third consecutive year. This…
The delivery firm DEXL is fortifying its position by expanding its Cardiff site, allowing for improved overnight parcel services.Responding to increasing demand, DEXL has invested in…
In an unprecedented move, the Globus family of brands has secured an industry-first ServiceMark accreditation for exceptional customer service.Cosmos Tours and Avalon Waterways have been distinguished…
EasyJet recently found itself in the uncomfortable position of issuing an apology following an unintended error. The airline mistakenly informed some passengers that their flights had…
The Monex Group, a family-run firm from Newport, has made it to the finals of the renowned Wales Business Awards 2024.Monex is contending in the B2B…
Thomas Cook has announced significant leadership changes, appointing a new chief technology officer amidst a strategic restructuring.Following the departure of CTO Peter Yip, Marc Molenwijk has…
Builders’ merchant Coomers is improving driver safety using advanced technology.The company has integrated Webfleet telematics with Mantis camera systems.This technology allows real-time video sharing and improved…
A pioneering start-up is reshaping the travel industry with ‘AI Emily’, a virtual travel agent designed to enhance customer interactions.Steve Endacott’s Neural Voice creates AI Emily…
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