A recent analysis reveals a significant uptake of AI chatbots among UK adults, with varying uses across age groups. Around 34% of UK adults have interacted…
Limitless Travel has appointed a new customer experience manager to enhance its services for clients, marking a significant step in its growth strategy. Danny Smith has…
Recent research underlines the significance of human touchpoints in customer service.A third of SMEs recognise voice calls as the preferred communication method for customers.The vast majority…
InteleTravel has unveiled a new training programme aimed at enhancing the skills of its ‘ambassador’ agents. This initiative seeks to elevate service and sales expertise among…
Jet2holidays has been recognised as a leader in customer service in the UK tourism sector. With a stellar performance in the Customer Satisfaction Index, the company…
Hays Travel’s senior leaders recently returned to branch-level work amidst peak season, demonstrating commitment to frontline staff.The initiative was aimed at understanding the challenges faced by…
Hays Travel is undergoing a rebrand initiative, introducing a specialised cruise team to enhance their offerings.The rebrand involves renaming HTOL to Vista, expanding beyond city and…
Since its inception in 2020, Panache Cruises has thrived in an unlikely market, navigating through pandemic challenges to establish a strong presence.Founder James Cole reflects on…
Bolsover Cruise Club has expanded its staff and office space amid soaring revenue in its Cruise and Stay division.The team, initially hindered by the COVID-19 pandemic,…
The John Lewis Partnership is embarking on a significant recruitment initiative, aiming to hire over 10,000 individuals nationwide. This strategic move comes as the company gears…
