A pioneering start-up is reshaping the travel industry with ‘AI Emily’, a virtual travel agent designed to enhance customer interactions.Steve Endacott’s Neural Voice creates AI Emily…
A recent analysis reveals a significant uptake of AI chatbots among UK adults, with varying uses across age groups. Around 34% of UK adults have interacted…
Limitless Travel has appointed a new customer experience manager to enhance its services for clients, marking a significant step in its growth strategy. Danny Smith has…
Artificial Intelligence (AI) is redefining the retail industry, altering how businesses operate and engage with consumers.By harnessing AI technology, retailers can enhance customer experiences, optimise their…
Recent research underlines the significance of human touchpoints in customer service.A third of SMEs recognise voice calls as the preferred communication method for customers.The vast majority…
The Advantage Travel Partnership challenges a report’s call for direct bookings, emphasizing agency benefits.Travel agents offer unrivalled knowledge and expertise, ensuring value beyond mere price comparisons.Agents…
InteleTravel has unveiled a new training programme aimed at enhancing the skills of its ‘ambassador’ agents. This initiative seeks to elevate service and sales expertise among…
Jet2holidays has been recognised as a leader in customer service in the UK tourism sector. With a stellar performance in the Customer Satisfaction Index, the company…
Hays Travel’s senior leaders recently returned to branch-level work amidst peak season, demonstrating commitment to frontline staff.The initiative was aimed at understanding the challenges faced by…
Hays Travel is undergoing a rebrand initiative, introducing a specialised cruise team to enhance their offerings.The rebrand involves renaming HTOL to Vista, expanding beyond city and…
