West Pennine Trucks welcomes Richard Gilliland as their new Managing Director, marking a significant leadership change.
- Gilliland brings over two decades of experience in the commercial vehicle sector to his new role.
- He has previously excelled as the aftersales director at West Pennine Trucks.
- Gilliland intends to continue the company’s tradition of excellent customer service.
- He aims to further enhance business growth while maintaining customer focus.
West Pennine Trucks has announced the appointment of Richard Gilliland as their new Managing Director, heralding a notable shift in their leadership. Richard Gilliland, who possesses more than 20 years of experience in the commercial vehicle sector, steps into this role with a wealth of knowledge and expertise. His previous position as the aftersales director at West Pennine Trucks saw him lead with distinction for nine years.
In his previous role, Gilliland played a pivotal part in the company’s success. Under his leadership, four out of the six branches earned the esteemed Scania Service Team Awards, including the Oswestry branch in 2023. This track record underscores his ability to deliver results and exemplifies his commitment to quality service.
Richard Gilliland has expressed his enthusiasm about leading the team at West Pennine Trucks. He stated, “I’m delighted to be able to lead the West Pennine Trucks team and continue to deliver the best possible service to our customers.” His focus remains on enhancing the business without compromising the customer-centric approach that has been central to their operations.
The geographical reach of West Pennine Trucks spans from the North West into Mid-Wales, operating branches in Middleton, Trafford, Stoke, Telford, Oswestry, and Knighton, along with two VMUs located in Heywood and Whitchurch. Gilliland’s leadership is expected to strengthen this network further, fostering confidence among customers through robust support systems.
Gilliland plans to uphold the customer-first philosophy that has long been a hallmark of West Pennine Trucks. He articulated his vision by saying, “I want to continue to improve and grow the business but not lose focus on our number one priority, our customers.” With an experienced team by his side, he is set on building a network that solidifies customer trust and satisfaction.
Richard Gilliland is poised to lead West Pennine Trucks into a future defined by growth and unwavering customer commitment.
