Princess Cruises has relaunched its agent training platform, OneSource, to aid sales efforts.
- The platform features a revamped customer service hub for easier access to FAQs and guides.
- An expanded training series now includes updated guides on booking systems and destinations.
- Newly added webinars and training videos can be accessed via a dedicated page and YouTube channel.
- The platform also highlights the latest Princess Cruises’ launches and provides a site tour overview.
Princess Cruises has introduced a renewed version of its agent training platform, OneSource, designed to improve sales capabilities for agents by granting them valuable tools and resources. This strategic move underscores the company’s dedication to supporting its agents and enhancing their ability to sell cruise packages effectively. OneSource now boasts a state-of-the-art customer service hub. Here, agents can seamlessly access a comprehensive library of frequently asked questions and guides, which significantly curtails the need for phone or live chat support.
The upgraded training series within the platform is particularly noteworthy. It now includes refined guides on Princess Cruises’ booking systems such as POLAR and Plane Sailing, in addition to enriched destination content. Furthermore, agents are equipped with enhanced marketing toolkits, empowering them with the skills to bolster their promotional efforts. This enhancement aims to streamline their workflow and improve sales efficiency.
A dedicated webinar page is among the newly introduced features. It offers access to eight brief training videos, which are complemented by direct links to the Princess Cruises Sales YouTube channel. This channel showcases 29 new training guides, equipping agents with essential skills and knowledge to excel in their roles. Such resources provide a wealth of information that agents can access at their convenience, allowing them to continuously improve their expertise and sales prowess.
Moreover, the platform places an emphasis on keeping agents informed about the latest developments within Princess Cruises. Refreshed pages now detail the company’s most recent product launches, press releases, and upcoming ship visits. Additionally, the newly added site tour overview feature guides agents in efficiently navigating the platform, ensuring they can readily find and utilise all available resources.
The relaunch comes on the heels of the debut of Princess Cruises’ newest ship, Sun Princess, in the UK. Hayley Moore, sales director for Princess UK and Europe, acknowledged the significance of this milestone as part of the company’s ongoing commitment to its travel agents. Moore emphasised that feedback from agents and usage analysis were pivotal in tailoring OneSource to meet the specific needs of its users, thereby enhancing their ability to represent the brand confidently.
The relaunch of the OneSource platform reflects Princess Cruises’ ongoing commitment to empower agents with resources to enhance sales.
