Princess Cruises has introduced a refreshed training platform for agents.
- The new system, OneSource.com, features a user-friendly design.
- Eight new training videos and a centralised customer service hub have been added.
- Agents are guided through changes with an initial pop-up tutorial.
- Hayley Moore emphasised the platform’s commitment to supporting agents.
Princess Cruises has launched an upgraded version of its training platform, OneSource.com. The platform has been redesigned to offer a more user-friendly experience, responding to feedback from existing users. This initiative aims to provide travel agents with the tools and information necessary to better serve their clients, particularly in relation to bookings and cruise details.
The platform now boasts eight concise training videos, enhancing its educational resources. Additionally, direct links to a series of 29 new instructional guides on the Princess Cruises Sales YouTube channel are available. These resources aim to assist agents in understanding and utilising the booking systems, specifically Polar and Plane Sailing, more effectively.
A significant addition is the enhanced customer service hub, which allows for quicker communication and problem resolution. Centralised brand updates ensure that agents are immediately informed about the latest developments, news, and upcoming ship visits, crucial for maintaining competitive sales strategies.
Upon logging into the revamped platform for the first time, agents are greeted by a pop-up instruction that outlines the new features. This approach ensures that agents can maximize the benefits of the upgrade from the outset.
Sales Director Hayley Moore has highlighted this relaunch as a crucial step in empowering agents. She stated, “Our team has worked tirelessly to develop a platform that empowers agents with the tools and resources they need to excel in selling Princess Cruises.” Her comments underscore the intention to build agent confidence and competence in promoting the brand.
The updated OneSource platform exemplifies Princess Cruises’ dedication to empowering travel agents with relevant tools and resources.
