InteleTravel has unveiled a new training programme aimed at enhancing the skills of its ‘ambassador’ agents. This initiative seeks to elevate service and sales expertise among experienced agents, further developing their mentoring capabilities.
- Trainer Debbee Dale, a seasoned expert with over two decades in the industry, is spearheading the programme with a focus on structured development.
- The programme includes personalised training sessions covering essential topics such as social media engagement, customer behaviour analysis, and advanced customer service techniques.
- Ambassadors will set goals and develop presentation skills to maintain their status and support fellow agents in achieving higher commission levels.
- This initiative is part of InteleTravel’s broader strategy to boost agent productivity, evidenced by a 10.3% increase in average booking values.
InteleTravel has launched an innovative training programme targeting its most proficient ‘ambassador’ agents. Designed to enhance the skillset of these seasoned professionals, the programme aims to boost service quality and sales effectiveness. Spearheaded by Debbee Dale, a well-respected trainer with over 21 years of industry experience, the initiative marks a significant step forward in professional development for the organisation.
This programme is a newly tailored addition to InteleTravel’s extensive training offerings. It seeks not only to refine the ambassadors’ existing skills but also to advance their capabilities in mentoring fellow agents. Each ambassador engaged in this programme must fulfil specific criteria related to bookings and commissions, ensuring that participants are among the most capable within the organisation.
Debbee Dale’s approach includes one-on-one training sessions concentrating on critical areas such as social media profile building, analysing customer behaviour, and implementing best practices in customer service. These elements are crucial in today’s digital and customer-focused business environment, enabling agents to remain competitive and effective.
Moreover, ambassadors in the programme are tasked with setting personal goals and developing robust presentation skills. This focus on professional growth not only aids individuals in maintaining their ambassador status but also equips them to foster similar growth in others. A subsequent ‘Beyond +’ programme allows ambassadors to further guide agents towards higher commission achievements.
InteleTravel notes a 10.3% increase in average booking values in early January compared to the previous year, attributing this rise to enhanced training measures. This data underscores the effectiveness of structured training initiatives in driving business results, aligning with InteleTravel’s broader mission to elevate agent success.
InteleTravel’s new training programme represents a strategic advancement in professional development, strengthening agent capabilities across the board.
