Hays Travel celebrated exceptional customer service by announcing the ‘Be the Sunshine’ winners across 23 regions.
- The initiative rewards travel agents who have shown exemplary service, with each receiving £1,000 on their Smile reward card.
- The ‘Be the Sunshine’ scheme, launched at Hays Travel’s 2023 retail conference, recognises staff for outstanding dedication.
- Winners were chosen from a pool of nominees identified every month from January to September 2024.
- The next stage will see these regional winners compete for divisional awards at the 2024 overseas conference.
Hays Travel, a prominent name in the travel industry, has unveiled the winners of its ‘Be the Sunshine’ initiative, which recognises and rewards outstanding customer service across its 23 regions. This initiative is part of the company’s ongoing commitment to celebrate and incentivise excellent service among their staff members.
Launched at the company’s 2023 retail conference in Portugal, the ‘Be the Sunshine’ programme encourages all team members, from apprentices to branch managers, to go beyond in their roles. Each month, from January to September 2024, standout employees from branches across the UK were nominated for their exceptional customer care, with winners receiving a certificate and £100 added to their Smile reward card.
To coincide with National Customer Service Week, the regional winners were announced, each receiving £1,000 as additional recognition of their hard work. This substantial reward is aimed at motivating staff and highlighting the value placed on customer service excellence at Hays Travel.
Paula Barrett, Head of Retail at Hays Travel, expressed pride in the winners, stating, “We are proud to be known for giving our customers excellent service.” Barrett highlighted the importance of acknowledging those who “went above and beyond” in their service roles.
The regional awardees, who demonstrated remarkable dedication, will now proceed to a divisional final. Here, the top five divisional winners will be selected and invited to the company’s 2024 overseas conference, where the national winner will be revealed.
Among the esteemed winners are Rebecca Dodd from Brentwood, Essex, Stacy Buxton from Talke, Greater Manchester, and Peter Holgate from Cheltenham, South Midlands, each reflecting the diverse geographical representation of Hays Travel’s dedication to service across the UK.
This initiative not only celebrates individual achievements but also serves as an inspiration for other employees to strive for the highest standards in customer service. The upcoming divisional finals promise to further underscore the talents within Hays Travel as they seek to crown a national champion.
Hays Travel’s initiative highlights its dedication to customer service excellence through exceptional staff recognition.
