Fred Holidays addresses concerns following American Queen Voyages’ closure.
- The UK representative assures no ties to the defunct American Queen Voyages.
- Fred Holidays continues successful operations with American Cruise Lines.
- Affected customers offered support and alternatives by Fred Holidays.
- Light Blue Travel confirms options for American Queen Voyages’ customers.
Fred Holidays took a definitive step in clarifying its position regarding the recent closure of American Queen Voyages, a river cruise operator, emphasising its unchanged and thriving relationship with American Cruise Lines. The British company explicitly stated that despite similarities in their cruise offerings, it is not associated with the defunct entity, addressing misconceptions due to customer inquiries.
In light of the concerns that have surfaced following the cessation of American Queen Voyages’ operations, Fred Holidays reassured stakeholders in the UK trade of the stability and continuity of their services. Those with existing bookings on the now bankrupt operator have been offered comprehensive support, highlighting Fred Holidays’ commitment to their clientele’s needs, whether it be rebooking, assistance with packaging up alternatives, or simply providing informed advice.
Concurrently, Light Blue Travel, which had been administering AQGSA as the UK and Europe representative for American Queen Voyages, has confirmed the operator’s collapse. They have promptly informed customers of the option to either seek refunds or rebook similar cruises through other suppliers. Managing Director Rupert Thomson expressed regret over the situation, assuring clients and trade partners that funds are secured within designated bank accounts, ensuring financial protection amidst the disruption.
Rupert Thomson further expressed a hope for the future viability of American Queen Voyages’ iconic paddlewheel steamboats, noting a potential for these vessels to be rescued. Light Blue Travel is implementing remedial measures to address booking disruptions and ensure clients can make informed decisions about their travel plans, underscoring their strategic approach in managing this financial setback.
Fred Holidays and Light Blue Travel are proactively managing the fallout from American Queen Voyages’ closure, safeguarding customers’ interests.
