CSG (NASDAQ: CSGS) has announced it has extended its partnership with Freedom Mobile, a division of Shaw Communications Inc., to provide additional business and IT operations managed services that will result in continued exceptional customer experiences for wireless subscribers, the company said.
CSG supports Freedom Mobile in addressing customer inquiries related to billing and payment management, error processing and service disruptions. CSG also provides proactive monitoring of business operations and best-in-class IT support.
Serving more than 1.65 million subscribers as of Aug. 31, 2019, Freedom Mobile has expanded its network and retail presence to new markets in B.C., Alberta, and Ontario throughout 2019. The managed services provided by CSG support Freedom Mobile as the wireless provider looks to offer more Canadians additional choice and affordable plans.
In partnering with CSG, Freedom Mobile benefits from the company´s seasoned experience and proven track record with their expertise in managing applications and business support systems (BSS) operations.
For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. To learn more, visit our website at csgi.com.
Shaw Communications Inc. is a Canadian connectivity company. The Wireline division consists of Consumer and Business services. Consumer serves residential customers with broadband Internet, Shaw Go WiFi, video and digital phone. Business provides business customers with Internet, data, WiFi, digital phone and video services. The Wireless division provides wireless voice and LTE data services through an expanding and improving mobile wireless network infrastructure.
