In an unprecedented move, the Globus family of brands has secured an industry-first ServiceMark accreditation for exceptional customer service.
- Cosmos Tours and Avalon Waterways have been distinguished as the first travel companies to receive this accolade.
- Surveys conducted by the Institute of Customer Service (ICS) revealed over 85% satisfaction among customers and employees.
- The distinction highlights Globus’ commitment to continuity, credibility, and capability.
- This achievement underscores the company’s dedication to superior customer and employee engagement.
The Globus family of brands, a prominent entity within the UK travel sector, has achieved a notable milestone by being awarded the ServiceMark accreditation with distinction. This recognition, bestowed by the Institute of Customer Service (ICS), marks an ‘industry first’ for travel companies. Both Cosmos Tours and Avalon Waterways claim this prestigious accolade, asserting their position as pioneers in customer service excellence.
The accreditation process was rigorous, involving detailed surveys conducted by the ICS. These surveys assessed the engagement and satisfaction levels of both customers and employees associated with Cosmos Tours and Avalon Waterways. Remarkably, both surveys recorded satisfaction levels exceeding 85%, underscoring the brands’ dedication to exceptional service standards.
Key areas where employees excelled included continuity, credibility, and capability, aligning with the brands’ commitment to fostering a supportive and reliable service environment. This commitment is not only recognised through this accreditation but also reflects their strategic approach to enhancing customer relationships and service quality.
Globus UK’s Managing Director, Lesley Taylor, expressed elation upon receiving the accolade, attributing this success to the brand’s ethos of prioritising customer and staff satisfaction. Taylor stated, ‘We are delighted to have been awarded this prestigious accolade by the ICS, which perfectly aligns with our company ethos for both our customers and our staff.’
Further emphasising the significance of this achievement, Taylor highlighted that the accreditation with distinction sets the Globus brands apart within the competitive travel industry. This serves as a testament to the hard work and dedication exemplified by their employees, who strive to maintain and enhance the quality of service provided to both customers and partners.
The service accreditation with distinction reinforces Globus’ leadership in delivering exceptional customer service within the travel industry.
