SPL Villas has recruited Jack Wornham as the new sales and operations team leader.
- Wornham brings a decade of travel industry experience to SPL Villas, including roles at Classic Collection and Luxtripper.
- His appointment aims to enhance sales, reservation, and operations at the villa specialist.
- Wornham shares the company’s belief in exceptional customer service as a cornerstone of success.
- Expectations are high for 2025, with significant growth anticipated following a successful 2024.
In a strategic move to bolster its leadership team, SPL Villas has welcomed Jack Wornham as its new sales and operations team leader. Wornham steps into a vital role aimed at optimising the sales, reservation, and operations processes within the company, reporting directly to managing director, Edward Frampton-Fell. His wealth of experience, gained over a decade in the travel industry with prominent companies such as Classic Collection, Luxtripper, and LoveHolidays, underscores his capability to drive the company’s ambitions.
Wornham articulated his enthusiasm for joining SPL Villas, stating that the company shares his conviction that exceptional customer service is pivotal to success. He expressed his eagerness to collaborate with the team to uphold and enhance the company’s reputation for delivering top-tier services to its clientele. His role will involve ensuring that customer inquiries, whether originating from travel agent partners or direct online and call centre channels, are addressed swiftly, professionally, and with maximal value for customers.
Frampton-Fell also shared his optimistic outlook on Wornham’s addition to the team, expressing confidence that Wornham’s blend of experience, expertise, and energy will significantly benefit SPL Villas in the coming year. Frampton-Fell highlighted the substantial momentum the company has gained in 2024, following a brand refresh and technology enhancements. Particularly noteworthy is the 70% growth in bookings via travel agents, reflecting the company’s strengthened collaboration with these partners.
Anticipation is building for 2025, which, if current inquiry levels persist, promises to be a record year for SPL Villas. The company is set to leverage Wornham’s leadership to harness this potential, aspiring to escalate both operational efficiency and customer satisfaction. Such strategic enhancements are indicative of SPL Villas’ commitment to progress and innovation within the villa rental sector.
SPL Villas is poised for continued growth and success under the new leadership of Jack Wornham.
