Protected Trust Services (PTS) is refocusing its technological efforts to enhance customer interaction and reliability.
- A strategic shift sees PTS bringing its tech team in-house to ensure superior customer service.
- PTS plans significant investments in developing user-friendly software platforms.
- The organisation maintains vigilance against fraud, assuring members that its business model remains unchanged.
- New initiatives aim to strengthen member collaboration and expertise sharing, highlighted at PTS’s inaugural conference.
Protected Trust Services has strategically refocused its technology management, moving its tech team from an overseas setup to an in-house department based in Bournemouth. This significant reshuffle aims to enhance customer service by maintaining direct control over technological development and deployment. Chief executive Daniel Landen outlined this vision at the group’s inaugural conference, stressing the need for reliable, responsive service delivery.
The decision to internalise technology functions comes with plans to invest heavily in software solutions that are simple and accessible. CTO John Attreed leads the charge in this technological transformation. As PTS navigates through challenges, including integrating new systems, the emphasis remains on delivering seamless service and ensuring tech operations align closely with customer expectations.
PTS’s commitment to technological enhancement does not overshadow its vigilance against fraudulent activities. At the conference, Landen highlighted the firm’s diligence in fraud detection, emphasising that despite potential threats, the business model will remain stable and resilient, capable of trading effectively. He stated, ‘We’re not losing this model. It’s there for people to trade in the best way possible.’
Further supporting the theme of collaboration and community within its consortium, PTS has initiated plans to compile a directory of member services, facilitating intra-member business alliances. In addition, the company is organising VAT workshops to further enrich member knowledge and operational efficiency.
The conference also underscored PTS’s dedication to community and corporate social responsibility, culminating in £4,270 being raised for Julia’s House, a children’s hospice. This effort reflects the consortium’s commitment to contribute positively to society while driving business growth.
PTS firmly establishes its commitment to both technological progress and community integrity, fostering an environment of streamlined operations and collective growth.
