Carnival Cruise Line is collaborating with Online Travel Training (OTT) to enhance travel agent expertise through a dedicated training programme.
- The initiative seeks to provide agents with comprehensive knowledge about Carnival’s itineraries, enabling confident bookings.
- The programme is designed to attract new accounts and those aiming to refine their cruise selling skills.
- Participants completing the training by August 2025 stand a chance to win a voucher in a customer loyalty draw.
- The collaboration aims to leverage OTT’s platform to broaden Carnival’s reach among travel agents worldwide.
Carnival Cruise Line is set to significantly broaden its trade reach by partnering with Online Travel Training (OTT) in a strategic venture aimed at boosting the knowledge base of travel agents. The programme will offer in-depth training on Carnival’s cruise offerings, which is a strategic move to enhance agents’ ability to book with confidence.
Aimed at both new entrants and experienced agents seeking to expand their cruise-related expertise, this initiative is pivotal to Carnival’s strategy. By focusing on equipping agents with the necessary skills and knowledge, Carnival ensures that they can effectively cater to the diverse needs of their clients.
The training programme, which includes a comprehensive overview of Carnival’s itineraries and offerings, is designed not only to support agents in meeting their clients’ expectations but also to expand Carnival’s market footprint by cultivating a robust network of informed and capable travel agents.
Agents who participate in the programme and complete the training by the August 2025 deadline will be entered into a prize draw. The reward of a £200 voucher on Carnival’s loyaltyrocksclub platform serves as an added incentive, further encouraging thorough engagement with the training materials.
Iain Baillie, Carnival Cruise Line’s international sales vice president, emphasised the importance of the partnership, stating, “We are thrilled to partner with OTT to reach a new database of travel agents. This collaboration allows us to showcase why Carnival should be their top choice for clients.” His sentiments were echoed by Julia Feuell, OTT’s founder, who highlighted the role of their platform in connecting travel suppliers with agents across the globe.
This collaboration between Carnival Cruise Line and OTT underscores the strategic importance of enhancing travel agent capabilities to bolster market reach.
