The partnership between 4PL X2 and ADM Packaged Oils has proven fruitful, prompting a three-year contract extension.
- The collaboration began in 2021 to address ADM’s expanded operational challenges.
- ADM experienced significant operational improvements through the streamlined services from X2.
- Continual communication and logistics solutions were key benefits highlighted by ADM.
- The renewed contract aims to further enhance logistics efficiency and customer service.
In 2021, ADM Packaged Oils, a producer of brand-packed oils and white fats, entered into a partnership with X2 (UK) following substantial growth in its operations. This expansion posed challenges to ADM’s in-house logistics and customer service teams, prompting the need for external expertise in streamlining processes such as order management, warehouse coordination, load planning, and the management of complex haulier networks.
Adam Spaull, ADM’s commercial operations manager, commended the partnership, stating, “X2 (UK) has an excellent management and customer service team with continual open lines of communication throughout.” This open dialogue allowed X2 to guide ADM through their logistics solutions, which were designed to enhance operations both in the immediate and long-term timeframes.
The partnership has led to tangible operational and customer service benefits, facilitating a seamless and efficient transition for ADM’s logistics framework. This success was significant in ADM’s decision to extend the relationship with X2 for an additional three years, reinforcing the trust and satisfaction gained over the initial collaboration period.
Through this contract, X2 aims to simplify ADM’s multi-haulier solution by creating a single management function. This entails overseeing planning, optimisation, customer booking, and delivery, effectively acting as a one-stop-shop for ADM’s logistics needs across the UK and Ireland.
The contract extension underscores the successful collaboration between 4PL X2 and ADM, poised to further optimise logistics operations.
