Windsor has adopted Manhattan Active® Point of Sale to elevate customer interactions in its stores.
- The new system will offer a seamless omnichannel shopping experience across Windsor’s extensive network.
- Windsor’s transition to this advanced cloud-native system reflects its commitment to adapting in a dynamic retail landscape.
- Manhattan’s solution promises regular updates and robust capabilities for customer engagement.
- With over 300 stores, Windsor aims to complete the implementation by summer.
Windsor, a prominent name in women’s fashion retail, has embraced the innovative capabilities of Manhattan Active® Point of Sale (POS) to transform its customer experience across more than 300 stores. This strategic move is aimed at providing a seamless omnichannel shopping experience to its young, digitally-savvy consumers. The adoption of this technology underscores Windsor’s commitment to not only maintaining but also enhancing its market position in the evolving retail sector.
The deployment of Manhattan Active POS is a deliberate effort by Windsor to replace its existing point of sale solution, prompted by the brand’s rapid growth and the need for a flexible system that aligns with the ever-changing dynamics of the retail environment. This next-generation, cloud-native technology is distinguished by its ability to immediately update with new features every quarter, offering continuous innovation and scalability.
Manhattan Active POS is designed to revolutionise retail by integrating extensive capabilities for customer engagement and clienteling. This allows retailers like Windsor to not only conduct transactions but also fulfil and engage with customers across multiple platforms. It is anticipated that this will convert Windsor’s stores into experiential showrooms, dynamic customer service centres, and local fulfilment hubs.
Bob Howell, Executive Vice President, Americas, at Manhattan, accentuated the significance of this partnership, articulating, “Windsor’s implementation of Manhattan Active Point of Sale will give their store associates the cutting-edge tools to provide a superior shopping experience.” This endorsement reflects the anticipated improvements in store operations and customer satisfaction.
Windsor, established in 1937, has consistently provided stylish and on-trend apparel for women, suitable for many special occasions. With an expansive presence in the United States and Canada, alongside a thriving e-commerce platform, the integration of Manhattan’s POS system is expected to further solidify Windsor’s market reach, ensuring ease and satisfaction for its customers wherever they engage with the brand.
The integration of Manhattan Active® POS significantly positions Windsor at the forefront of modern retail, promising an enhanced shopping experience that adapts to future retail trends.
