Netcracker Technology has announced that Vivo, Telefónica Group´s Brazilian subsidiary, has successfully reached a major milestone in its multiphase digital transformation initiative conducted with Netcracker, the company said.
This phase includes the initial migration to Netcracker´s Digital BSS Solution, which will help Vivo deliver a superior customer experience for B2B customers across multiple lines of business.
The digital transformation program will allow Vivo´s B2B customers to gain key benefits, including receiving their proposals faster and with an accurate quote by leveraging enhanced capabilities of automated configure-price-quote (CPQ) functionality; centralized product management; and full automation of the lead to order process. This solution will enable Vivo to accelerate its growth strategy through more rapid sales and bookings; shorter time to market for new services; and greater automation of key customer-facing processes. This upgrade is part of a larger, multiphase digital transformation effort that has already included successful revenue and service management transformations.
As part of this automation effort, Netcracker is also delivering a variety of solution integrations with Vivo´s existing systems and processes, including sales force automation, fraud management and security. Due to the enhanced functionality, automation and integration Netcracker is delivering, Vivo will be able to decommission a variety of legacy systems to create a more digital B2B systems environment while reducing cost and manual effort.
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe.
