Tui Group is taking decisive steps to mitigate the impact of FTI Touristik’s collapse.
- Efforts are focused on ensuring all booked summer holidays proceed as planned.
- Tui is actively collaborating with hotel partners and authorities across affected regions.
- Special booking conditions are being developed for Germany and the Netherlands.
- The company demonstrates unwavering commitment to affected customers and partners.
Tui Group is taking decisive actions in response to the insolvency of the German travel group, FTI Touristik, to ensure that travellers’ summer plans remain uninterrupted. The company is exploring various avenues to provide support to customers who have made bookings with FTI, and is committed to ensuring that all planned holidays go ahead smoothly.
Collaboration with stakeholders is a key strategy, as Tui engages hotel partners, stakeholders, and local authorities in key destinations such as Spain, Turkey, Greece, Egypt, and the UAE. By collectively navigating the situation arising from FTI’s collapse, Tui aims to mitigate the impact on both customers and hoteliers. The company’s senior leadership, including Chief Executive Sebastian Ebel, is actively involved in discussions with government officials and industry partners.
In an effort to further assist, Tui, in cooperation with the Germany Travel Assurance Fund, has agreed to take over the support for FTI customers with bookings to popular destinations including the Balearic Islands, Greece, Maldives, Mexico, Cuba, and the Dominican Republic. This move indicates Tui’s proactive approach in handling this crisis.
Tui is also engaged in developing special booking conditions in Germany and the Netherlands, aiming to accommodate both former FTI customers and new guests. Tui Germany’s Managing Director Stefan Baumert highlights the importance of summer vacations and reassures the public that efforts are being made to offer viable options amid these challenges.
Fostering strong cooperation within the German travel industry, Tui’s crisis team, led by Mirjam Chlouba, is already working closely with partners to support guests affected by FTI’s collapse. This underscores Tui’s reliability and commitment to maintaining its services even during challenging times.
Tui Group’s actions underscore its commitment to customer satisfaction and industry resilience amid challenges.
