Travel Counsellors has appointed Dave Gash as a knowledge manager, leveraging his experience in education and telecoms.
- The role aims to bolster the company’s strategy of empowering individual travel businesses.
- Recent surveys highlight a significant satisfaction rate, reinforcing the need for strengthened support.
- Gash is set to employ advanced technologies to maximise the knowledge base.
- Customer operations emphasise the growing importance of community-driven support.
Travel Counsellors has taken a forward-thinking step by appointing Dave Gash as the new knowledge manager, a role created to amplify the support for homeworkers. Gash brings a rich background in higher education and telecoms, providing a unique skill set to this innovative position.
The newly established role is strategically designed to support the growth of individual businesses within the Travel Counsellors network. This move aligns with the company’s long-term strategy to bolster its homeworking model by enhancing its support mechanisms and infrastructure.
The initiative comes against the backdrop of a recent support survey that revealed an 81% satisfaction level, marking the highest in the last quarter. This statistic underlines the necessity for a more robust and efficient support system to meet the growing expectations of travel counsellors and their clientele.
Gash has articulated his goals, focusing intently on ensuring that the vast trove of travel and business knowledge within the community is systematically accessible. He emphasises the incorporation of responsive search functionalities and a multimedia approach for an enhanced learning experience.
Integrating emerging technologies, such as AI, into the knowledge platform, Gash is determined to maintain the crucial personal touch that defines Travel Counsellors. He aims to leverage these technologies where they naturally fit, providing business owners with the tools to expand their operations effectively.
Customer operations director, Claire Hill, underscores the commitment to enhancing the experiences of both business owners and their customers. Hill points out that utilising Dave’s expertise will boost the performance of the knowledge bank while scaling operations with a personal touch, thereby facilitating a network of supportive travel entrepreneurs.
The strategic appointment of Dave Gash as knowledge manager underscores Travel Counsellors’ commitment to driving growth through innovative support solutions.
