Tech Mahindra has teamed up with LivePerson to harness the power of AI-driven engagement across the financial services, healthcare, and life sciences sectors.
This strategic partnership aims to elevate customer experience by integrating Tech Mahindra’s industry expertise with LivePerson’s cutting-edge conversational AI technology, delivering personalised and secure solutions at scale.
Tech Mahindra, a global leader in technology consulting, and LivePerson, a pioneer in digital customer conversations, are set to revolutionise how businesses interact with their customers. By focusing on the financial services and healthcare industries, the collaboration seeks to tackle specific sector challenges through the use of AI-powered conversational platforms. These platforms will not only personalise customer interactions but also ensure compliance with strict data security regulations, critical for handling sensitive financial and patient information.
Birendra Sen, Business Head of Tech Mahindra’s Business Process Services (BPS), highlighted the potential of the partnership: “This collaboration with LivePerson represents a significant step forward for both the financial services and healthcare industries. By merging our domain expertise with LivePerson’s AI technology, we can offer businesses the ability to scale rapidly, drive innovation, and deliver enhanced customer outcomes.”
The AI technology provided by LivePerson will power Tech Mahindra’s BPS to create seamless, automated customer service solutions that streamline operations, allowing human agents to focus on more complex tasks.
In healthcare, this could mean reduced patient waiting times, faster onboarding processes, and improved accessibility.
Financial institutions will benefit from enhanced security, reduced operational costs, and improved customer satisfaction through AI-driven messaging and self-service capabilities.
Dan Sincavage, Senior Vice President of Partnerships at LivePerson, underscored the importance of the collaboration: “As digital transformation accelerates in both financial services and healthcare, customers demand higher levels of personalisation and efficiency. Our partnership with Tech Mahindra ensures businesses can meet these expectations by providing secure and innovative AI-powered solutions.”
With over 55 delivery centres worldwide and experience serving 270+ global clients, Tech Mahindra’s Business Process Services is well-positioned to drive this technological leap.
The partnership with LivePerson will not only help organisations in these sectors meet evolving customer expectations but will also expedite time-to-market for cutting-edge AI solutions.
As Tech Mahindra continues to lead in future-ready technology solutions, this partnership marks a critical step in transforming customer engagement in industries where speed, security, and personalisation are paramount.
