Azamara’s dedicated UK contact centre has achieved remarkable results since its launch.A significant 67% uplift in booking conversions has been observed.Operational efficiency has improved with a…
Modern retail leaders face immense pressure to deliver unparalleled employee and customer experiences.Research shows the critical link between employee engagement and organisational profitability, with engaged employees…
As 2024’s peak shopping season approaches, retailers face heightened consumer expectations alongside increased spending.AI is positioned as a crucial tool for addressing administrative burdens, allowing employees…
Recent evaluations indicate significant challenges faced by major delivery firms Evri and Yodel in customer support.Ofcom’s survey highlights that 44% of Evri’s customers encountered delivery issues…
Every interaction in retail counts more than ever. With rising expectations, today’s shoppers want not just products, but meaningful experiences. Retailers who overlook the importance of…
The UK parcel delivery market is under increasing scrutiny, driven by consumer dissatisfaction with major firms like Evri and Yodel. This dissatisfaction, as reported by Ofcom,…
The parcel delivery sector experienced a remarkable rise in volumes in 2023, but challenges remain.Parcel volumes soared by 8.3%, reaching 3.9 billion items, marking a recovery…
The UK’s delivery landscape faces scrutiny as Evri, formerly known as Hermes, retains its title as the nation’s poorest performer. Across the sector, customer service remains…
ArrowXL has entered into a significant partnership with Naturewall, the UK’s largest slatwall producer, to deliver wall panels nationwide.Naturewall aims to enhance customer satisfaction through efficient…
The Very Group announced its annual results amid a challenging retail environment.Despite a 1% decline in total group revenue, operating profit before exceptions increased to its…
