H&M is set to close its Edinburgh-based call centre, impacting 150 jobs.The decision is influenced by increased market competition and evolving customer behaviour.Employees were notified of…
A Glasgow-based simulation specialist aids Air Canada in modernising call centre systems.Simul8’s advanced software addresses inefficiencies in Air Canada’s telephony systems.Air Canada’s contact centre faced service…
Kuoni, a leading travel operator, is bolstering its trade growth strategy with two new hires.Claire Williams and Rachel Stears, both with extensive experience, join from Classic…
In a strategic overhaul, Silversea has restructured its global sales operations, leading to significant job cuts and a centralised service model. This move affects multiple markets,…
Royal Caribbean International has appointed Kristi Reeser as its new EMEA training manager, marking a strategic move to enhance its client engagement in the region.Kristi Reeser…
CroisiEurope is enhancing its UK presence through strategic investments and key team appointments.CroisiEurope has launched a new dedicated call centre aimed at selling flight-inclusive packages in…
CroisiEurope is strategically expanding its presence in the UK with focused initiatives.The company is appointing a Business Development Manager to enhance trade relations in key regions.A…
