Deliverect’s expansion into grocery and convenience sectors has been highly successful, leading to significant sales growth for early adopters such as One Stop. This article summarises the transformative impacts of Deliverect’s order and delivery solution.
- Deliverect Retail provides an integrated digital platform for managing grocery processes, enhancing efficiency and customer experience.
- One Stop has reported an expansion in their product range and improvements in order accuracy and retention rates.
- The digital shift accelerated by the pandemic has increased demand for seamless online grocery shopping experiences.
- Deliverect’s solution enables real-time data tracking and performance monitoring from various delivery platforms.
Deliverect, a global leader in food technology, has extended its restaurant order and delivery solution to cater to the grocery and convenience store sectors. This expansion has proved beneficial for early participants, with One Stop, along with Spar and EG Group, experiencing a remarkable doubling of weekly sales. Through Deliverect Retail’s comprehensive digital platform, retailers are equipped to manage orders and catalogues centrally, keeping track of real-time sales metrics and optimising performance by integrating data from multiple third-party delivery services.
At the heart of this transformative approach is the implementation of a centralised hub that streamlines the convenience retailer’s on-demand delivery processes across its widespread network of over 800 stores. This has not only allowed One Stop to offer a consistent customer experience but also to significantly enhance their operational efficiency.
One Stop’s collaboration with Deliverect has led to notable operational advancements. There has been a substantial increase in their product offerings, expanding from 500 to over 3,000 Stock Keeping Units (SKUs). This diversification has directly contributed to a boost in sales and conversion rates. Furthermore, the integration has reduced inaccurate orders by 30% and enhanced the retention rate by 57%, highlighting a marked improvement in operational precision and customer loyalty.
Tim Josephs, One Stop’s Head of Online, testified to the efficacy of Deliverect Retail, stating, ‘Since launching Deliverect Retail, we’ve seen outstanding results. We’ve doubled our sales, by being able to increase our product range from 500 to over 3,000 SKUs, which has driven significant sales growth and conversion. Additionally, our pick accuracy has improved by over 30%, and we expect that to continue improving.’
Commenting on the broader industry context, Joe Heather, Deliverect’s Regional General Manager for Northern Europe, observed, ‘The pandemic accelerated the shift to online grocery shopping with on-demand delivery gaining popularity. Now, grocery and convenience stores have a captive online shopping audience, but the overall digital shopping experience must be enhanced in order to increase sales.’ His insights underscore the shifting landscape towards digital solutions in retail.
Deliverect’s expansion into the grocery sector demonstrates the potential for technology-driven efficiency and growth in retail operations.
