Royal Caribbean International has appointed Kristi Reeser as its new EMEA training manager, marking a strategic move to enhance its client engagement in the region.
- Kristi Reeser brings extensive brand and training expertise to her new role, having joined the company in 2019 and moved from Oregon to EMEA.
- Her initial focus will be on training EMEA call centre teams, covering products, policies, procedures, and systems.
- Royal Caribbean aims to enhance customer communications with Reeser’s leadership, as highlighted by Ben Bouldin.
- The Royal Pitch competition’s second season reflects Royal Caribbean’s ongoing investment in innovative business concepts from travel agents.
Royal Caribbean International has strategically appointed Kristi Reeser as the new EMEA training manager, a decision aimed at bolstering its customer engagement and operational efficiency in the region. Reeser, who joined the company in 2019, has transitioned from her previous role in the North American team based in Oregon. Her relocation to EMEA underscores Royal Caribbean’s commitment to fostering global expertise.
Reeser’s extensive background in brand and training makes her a valuable asset in supporting the EMEA team’s mission to provide exceptional family holidays. Her primary responsibilities include conducting comprehensive training for all EMEA call centre staff. This involves a wide range of topics such as product knowledge, company policies, procedural guidelines, and system usage, ensuring that every team member is well-equipped to meet customer needs effectively.
Ben Bouldin, Royal Caribbean’s Vice President for Europe, Middle East, and Africa, has expressed enthusiasm about Reeser’s appointment. He emphasised the critical role her knowledge will play in sustaining high-quality customer communication across various call centres and the broader EMEA team. Bouldin’s confidence in Reeser is echoed in his statement, acknowledging her contribution to achieving superior customer service standards.
Reeser herself is eager to join the EMEA office, expressing excitement about working with a dynamic team. She has a particular passion for training new hires, relishing the opportunity to introduce them to the company’s values and culture. In her own words, her enthusiasm for onboarding is palpable as she shares her vision of showcasing the company’s strengths: “My favourite type of training is for new hires. Everyone is excited to learn and I get to be the one to show them how amazing Royal Caribbean is as a company and a brand.”
Concurrently, the company has announced the continuation of its trade competition, the Royal Pitch. Having invested £200,000 in business ventures from 20 travel agents during the previous year, this ongoing initiative reflects Royal Caribbean’s strategic interest in supporting innovative ideas within the travel sector. This initiative complements Reeser’s efforts by fostering an environment that values growth and creativity among travel agents.
Royal Caribbean’s appointment of Kristi Reeser and ongoing investments underline its commitment to enhancing customer service and fostering innovation.
