The ORR has accepted a revised plan from Network Rail aimed at improving train performance in the Wales & Western region.
- The ORR had earlier identified a decline in performance, attributed to issues in asset maintenance and renewal.
- Network Rail’s initial proposals lacked sufficient timelines and details, prompting further revision.
- The updated plan now addresses all recommendations, featuring Project Brunel and detailing operational improvements.
- Ongoing monitoring by the ORR will ensure the plan’s implementation, securing better service for passengers.
The Office of Rail and Road (ORR) recently endorsed a comprehensive improvement plan from Network Rail to address ongoing performance issues in the Wales & Western region. This decision follows the ORR’s earlier findings that highlighted a progressive decline in train services since 2021, primarily due to inadequate asset maintenance and renewal processes. Such shortcomings prompted a thorough investigation into Network Rail’s operations, culminating in a demand for a detailed improvement proposal.
Initially, the submission by Network Rail was found wanting, as it failed to incorporate concrete timelines, sufficient detail, or a comprehensive approach necessary for long-term enhancements across the region. The ORR’s chief executive, John Larkinson, conveyed this concern in a formal correspondence with Network Rail’s chief executive, Andrew Haines, indicating the need for substantial revision.
The refined plan, now accepted by the ORR, reflects significant advancements, particularly with the further development of Project Brunel, which outlines a clear, timebound strategy for renewing the overhead line equipment from Paddington to Airport Junction. This plan now encompasses a broader, more detailed scope of operational and performance improvements, aligning with all of the ORR’s investigative recommendations.
Importantly, the updated plan comprises nearly 60 specific actions aimed at enhancing resilience in timetabling, better forecasting of extreme weather conditions, and targeted investments in asset reliability. Additionally, it highlights the value of bolstering personnel performance through improved leadership, accountability, and industry collaboration, particularly with train operators, to mitigate service disruptions.
In conjunction with these measures, the ORR will maintain vigilant oversight through a systematic series of biannual assessments to verify adherence to the plan. Network Rail remains obliged to furnish the ORR with regular reports to demonstrate continuous compliance, with the ORR reserving the right to impose penalties should the committed improvements falter.
Feras Alshaker, ORR’s performance and planning director, acknowledged the diligent efforts by Network Rail to devise a cogent and workable strategy poised to rectify the pervasive issues adversely affecting passengers. “We pushed for this plan to be comprehensive and region-wide, and it is. We will be watching to make sure Network Rail delivers on its promises to passengers,” he stated.
Despite some encouraging progress reported by Network Rail’s regional managing director, Rob Cairns, who noted an initial positive impact from the implemented strategies, significant work remains to fully restore service reliability to the expected standards. The collaboration and ongoing dialogue with the ORR are seen as critical components in ensuring sustained advancements.
The collaborative efforts between ORR and Network Rail signal promising improvements, yet continuous diligence is essential to fulfil passenger expectations.
