Murray Lambell has been appointed as the new Chief Customer Officer (CCO) at Gousto, a strategic move for the company.
- Formerly leading eBay’s UK operations, Lambell brings extensive expertise from his 15-year tenure with the online marketplace.
- In his new role, Lambell will focus on various sectors including brand, sustainability, and customer insights at Gousto.
- This leadership change follows Gousto’s recent return to profitability in 2023, indicating a new phase of expansion.
- Lambell succeeds Sally Matthews, who shifts to the role of Chief Strategy Officer to explore long-term growth strategies.
Murray Lambell, an accomplished leader with a wealth of experience from his time at eBay, has been selected as the Chief Customer Officer at Gousto. This appointment represents a strategic decision by Gousto, aiming to strengthen their position in the mainstream dinner market.
Lambell’s career at eBay has been marked by significant achievements, where he held key positions such as Vice President and General Manager of Global Business Selling. His long-standing tenure at the company, beginning in 2008, included roles in loyalty and retention, demonstrating his expertise in customer-focused strategies.
In his capacity as CCO, Lambell will oversee critical aspects of Gousto’s business operations, notably focusing on brand development, sustainability initiatives, and enhancing customer insights. These strategic areas are pivotal as Gousto seeks to consolidate its recent financial successes and expand its market reach.
The leadership transition occurs as Gousto celebrates its profitability milestone in 2023. This financial achievement sets the stage for Gousto’s ambitious plans to delve deeper into broader markets, supported by Lambell’s expertise and fresh perspective.
Additionally, the change in leadership allows Sally Matthews, the former CCO, to assume the role of Chief Strategy Officer. Matthews will concentrate on identifying and realising long-term growth opportunities, ensuring Gousto’s sustained development.
Murray Lambell’s appointment as CCO marks a promising chapter in Gousto’s growth and strategic market positioning.
