This festive season, M&S is set to recruit over 11,000 new customer assistants.
- The recruitment initiative surpasses last year’s efforts, aligning with M&S’s expanded customer service goals.
- Available roles commence from 9 October with flexible working arrangements.
- Recruits will aid in the Christmas Food to Order service, starting 24 September.
- M&S continues its tradition of employing Christmas staff, many of whom progress to permanent positions.
In anticipation of the bustling Christmas season, M&S has initiated a recruitment drive, aiming to enlist over 11,000 new customer assistants. This ambitious hiring spree underscores the retailer’s commitment to enhancing customer service during one of the year’s busiest times. Notably, this year’s recruitment involves 1,000 more positions than the previous year, reflecting M&S’s strategic investment in workforce expansion.
The recruitment process officially begins on 9 October, with successful candidates expected to join the retailer in mid-November. These positions offer flexible working patterns, providing an accommodating work environment that aligns with diverse scheduling needs. Such flexibility is particularly appealing to individuals who seek a balance between seasonal work and personal commitments.
Moreover, the newly hired staff will play a pivotal role in the execution of the Christmas Food to Order service, a hallmark of M&S’s festive offerings. Launching on 24 September, this service requires a concerted effort from store colleagues to meet customer demand. Sacha Berendji, M&S operations director, emphasizes the invaluable contribution of store employees in delivering memorable customer experiences during the holiday period.
Berendji highlights that the Christmas season is a dynamic and exhilarating time at M&S, where many employees begin their journey with the company. After the festive period, a significant number of these recruits are invited to join the ‘Stepping Into Team Manager’ programme, showcasing M&S’s dedication to professional growth and career development.
This recruitment initiative not only supports M&S’s customer service objectives but also offers substantial career opportunities for new employees.
