Microlise faced a significant cyberattack on Halloween, disrupting DHL deliveries for NISA.
- The attack disabled DHL’s delivery tracking system, causing temporary service interruptions.
- An interim system allowed NISA deliveries to resume with updates every 15 minutes.
- Microlise and DHL worked quickly to minimise disruptions and communicate with customers.
- Experts highlight the increasing vulnerability of logistics to cyber threats.
Microlise recently endured a cyberattack that interrupted key services, impacting DHL’s delivery operations for NISA. This incident unfolded in the early hours of Halloween, completely disabling the servers managing DHL’s delivery tracking system. Notably, Microlise supplies this crucial system to DHL, and while NISA’s deliveries were most affected, the scope of the impact on other DHL clients remains unclear.
In a rapid response, Microlise and DHL implemented an interim tracking solution, ensuring that NISA deliveries continued as planned. Regular updates were provided every 15 minutes, and DHL drivers were instructed to manually notify customers of any additional delays. Both companies prioritised restoring services and maintaining communication with stakeholders during this period.
A Microlise spokesperson confirmed the cyber incident and noted efforts to securely restore all systems in collaboration with cybersecurity experts. Emphasising customer data protection and operational security, Microlise reassured stakeholders of their commitment to resolving the situation swiftly and securely.
In parallel, DHL confirmed that their own systems remained unaffected by the incident, although they acknowledged the need for precautionary measures to safeguard operations. The logistics giant assured its customers that service levels were maintained and highlighted ongoing communication with Microlise to manage the situation.
Industry experts expressed concern about the vulnerability of digital supply chains, as demonstrated by this attack. Elaine McKechnie from consultancy i-confidential noted that organisations like DHL and NISA face reputational challenges due to their reliance on third-party technology providers such as Microlise.
Sigma Cyber Security stressed the need for enhanced cybersecurity within logistics, pointing to the recurrence of attacks as a signal of growing threats. They advocated for robust security protocols and collaboration with technology partners to address vulnerabilities and maintain operational integrity.
The Microlise cyberattack underscores the urgent need for stronger cybersecurity measures in logistics.
