The travel industry is urged to prioritise fair wages and healthcare for workers, but it often falls short in meeting these standards.
- Rochelle Turner from Intrepid Travel highlighted the scarcity of living wages within the tourism sector, noting significant lapses in worker contracts.
- Intrepid Travel identified gaps in living wages among its staff, quickly addressing these issues in pursuit of higher social standards.
- The call for universal healthcare access underscores the need for safety nets for workers facing illness or accidents.
- The report ‘Why the S in ESG Matters’ emphasises the detrimental impact of poor labour conditions on sustainability and recruitment.
The travel and tourism industry is increasingly being called upon to ensure the welfare of its workforce through the provision of fair wages and healthcare benefits. Despite these expectations, the industry often lag in meeting such social sustainability standards, as emphasised by industry experts.
Rochelle Turner, a representative from Intrepid Travel, has shed light on the rarity of living wages in the tourism sector. She pointed out that many workers remain without formal contracts, which undermines their job security and overall well-being. Intrepid Travel, holding a B Corp status, has committed to high social standards, identifying and rectifying the underpayment of 10 out of its 3,000-strong workforce.
The concept of a living wage is crucial, defined as the minimum income required for an individual to meet their basic needs. Turner explains that paying fair wages acts as a clear social indicator of a company’s commitment to its people. Intrepid’s initiative in 32 countries reflects a significant stride towards fulfilling this moral obligation, although challenges remain industry-wide.
Turner further argues that access to healthcare should be considered a fundamental right for all workers, irrespective of location. This perspective not only ensures respect and dignity for employees but enhances their capacity to deliver exceptional service to guests, fortified by the assurance of a safety net in times of health crises.
The ‘Why the S in ESG Matters’ report, supported by research from Dr Anke Winchenbach and commissioned by prominent labour unions, reveals the adverse effects of poor labour conditions on the sustainability of the tourism industry. According to the report, such conditions hamper recruitment efforts and pose heightened risks for businesses, urging immediate, comprehensive action.
Embracing sustainable and fair practices is imperative for the future of the travel industry.
