Ben Drew departs Viator for opportunities in a new industry.
- Drew led Viator through significant challenges, including the Covid-19 pandemic.
- Under his leadership, Viator achieved a remarkable recovery and growth.
- TripAdvisor’s CEO praised Drew for strengthening Viator’s market position.
- Viator was acquired by TripAdvisor a decade ago.
Ben Drew, the president of Viator, a subsidiary under TripAdvisor’s vast portfolio, has announced his decision to leave the company for fresh prospects in a different industry. Drew’s leadership tenure spanned a period marked by profound challenges and transitions, most notably the onset of the Covid-19 pandemic.
Entering his role as president of Viator in January 2020, Drew was immediately confronted with the pandemic’s calamitous impact, as global travel ground to a virtual halt. Viator faced existential threats as partners faced insolvency and operators exited the market. Yet, amidst this turbulence, Drew guided Viator not only to stability but significant growth.
During the span of Drew’s presidency, Viator achieved an impressive 49% year-on-year revenue growth by 2023, reaching $737 million, and transitioned into profitability. This recovery was underpinned by the combined efforts of Viator’s talented team and the steadfast support from TripAdvisor, which acquired Viator ten years prior.
TripAdvisor’s Chief Executive, Matt Goldberg, publicly acknowledged Drew’s contributions, highlighting his strategic direction that fortified Viator’s position in the fast-evolving travel sector. Goldberg’s commendation underscored Drew’s pivotal role in crafting a resilient framework for future growth prospects.
Drew reflects on his time at Viator as a period of immense challenge yet incredible accomplishment. He expressed pride in Viator’s achievements, crediting the team’s skill, customer loyalty, and TripAdvisor’s backing as vital components of their success story.
Ben Drew’s departure from Viator marks the end of a transformative era for the company.
