In July 2024, Scania Financial Services appointed Karima Haji as its new Managing Director, bringing her wealth of experience to the role.
- Karima is well-acquainted with Scania, having served as Transformation Director at Scania Great Britain since 2021.
- Her impressive career spans senior roles at major organisations like Volkswagen and Mercedes Benz, focusing on technology-driven customer strategies.
- Karima’s vision is to enhance customer service by anticipating needs, promising seamless support across various touchpoints.
- She conveys a firm commitment to listening and supporting customer business goals, ensuring future-focused leadership.
In July 2024, Scania Financial Services introduced Karima Haji as their new Managing Director. Karima is not new to the Scania family, having been the company’s Transformation Director at Scania Great Britain since 2021. Her extensive background across various prestigious organisations, including Volkswagen Group, Volkswagen Financial Services, White Clarke Group (now Solifi), and Mercedes Benz Finance, highlights her strategic approach to customer engagement and business transformation.
Throughout her career, Karima has driven organisational growth by leveraging technology and an entrepreneurial mindset. She is recognised within the industry as an innovator, steering companies towards modernisation and improved customer interaction. This focus on innovation was underscored by her receipt of Scania’s Erik Nilsson Scholarship in 2023, acknowledging her contributions to the field.
As she assumed her new role, Karima affirmed her dedication to the ‘Customer First’ approach. Her strategy involves predicting customer needs and exceeding expectations, ensuring comprehensive support across all customer interactions. She stated, “As a business, we have a ‘Customer First’ approach. My goal, together with the leadership team, is to continue to deliver exceptional customer service every time.”
Looking ahead, Karima is eager to continue her work with Scania Financial Services, leading a forward-thinking and innovative team. She assured customers, “I want to assure our customers that I’m listening and ready to support them in achieving their business goals, now and in the future.” This statement illustrates her commitment to fostering a supportive and adaptable business environment at Scania Financial Services.
Karima Haji’s leadership signals a promising future for Scania Financial Services, focusing on customer-centric innovation and strategic growth.
