The travel industry faces criticism for its lack of progress in inclusivity, especially for disabled travellers, as highlighted in a recent panel discussion.
- Richard Thompson, CEO of a specialist travel firm, emphasises the importance of recognising inclusivity as a business necessity rather than a niche market.
- Angus Drummond points to the inadequacies of current travel infrastructure, calling for potential government intervention to ensure accessibility.
- Nicola Degnan and Holly Addison stress the need for understanding hidden disabilities and the untapped market opportunities that inclusivity presents.
- While industry experts debate the role of government, the consensus is clear: the travel sector must prioritise inclusivity to drive change and profitability.
At a recent panel discussion in London, the pressing issue of inclusivity within the travel industry was brought to light, particularly regarding the experiences of disabled travellers. Richard Thompson, the chief executive of a specialist travel firm, was forthright in his assertion that the sector must recognise supporting travellers with disabilities as a ‘commercial imperative’. He illustrated the scale of the opportunity by pointing out that one in six people globally have a disability, indicating that this is far from a niche market.
Thompson criticised the industry’s shortcomings over the past two decades, suggesting that notable advancements in inclusive travel have been largely absent. He firmly believes that only a recognition of the commercial benefits will catalyse meaningful changes. This sentiment was echoed by Angus Drummond, founder of Limitless Travel, who criticised the lack of accessible amenities in aircraft and hotels, suggesting that government intervention might provide a necessary framework for progress.
Drummond advocated for legislation to ensure protection and accommodation for people with the highest needs, proposing a ‘minimum accepted framework’ as a strategic tool. However, Thompson expressed scepticism regarding the efficacy of waiting for government intervention, arguing that proactive industry-driven changes are more pragmatic and timely.
Nicola Degnan, a learning and development manager, highlighted the necessity of understanding the specific needs of each traveller, including those with hidden disabilities and neurodiversity. Her point was underscored by Holly Addison, who remarked on the significant commercial potential being overlooked due to the frequent omission of disability in corporate discussions. Addison’s non-profit work aims to bridge this gap by connecting boards with talent from disabled communities.
The overall message from the discussion was that while there is a clear consensus on the need to improve inclusivity, the way forward remains contested. Some industry leaders, like Thompson, advocate for a business-led approach, while others, like Drummond, see government involvement as an essential element to inspire transformation.
The travel industry’s path to inclusivity hinges on recognising it as a fundamental business opportunity, rather than a regulatory obligation.
