Hinckley & Rugby Building Society has introduced a new remortgage service in collaboration with PEXA, promising enhanced speed and transparency.
- The service features a fee-assisted remortgage option facilitated by Optima Legal, available to borrowers through exclusive channels.
- Utilising PEXA’s advanced technology, borrowers can track their case progress online, ensuring a seamless experience.
- The initiative aligns with the society’s commitment to partner with forward-thinking firms for exceptional service delivery.
- Senior figures from Hinckley & Rugby, PEXA, and Sesame Bankhall Group express their optimism about this enhanced offering.
Hinckley & Rugby Building Society has rolled out a new remortgage service in partnership with the property technology firm PEXA. This service is primarily aimed at accelerating the remortgage process while offering greater transparency, setting new benchmarks in customer experience.
The remortgage offering is designed with a fee-assisted structure, provided by Optima Legal, PEXA’s conveyancing partner. This service is available exclusively through PMS Mortgage Club and Sesame Network, both under the Sesame Bankhall Group umbrella, catering specifically to brokers’ clients.
Leveraging the cutting-edge technology developed by PEXA, borrowers are given access to an online portal that allows them to monitor the status of their remortgage cases. This technological advancement ensures that borrowers remain informed throughout the process, providing a less stressful and more transparent experience.
The partnership is part of Hinckley & Rugby’s broader strategy to collaborate with innovative companies that facilitate superior customer service. According to Laura Sneddon, head of sales and distribution at the society, this partnership is expected to be warmly received by brokers due to its emphasis on speed and clarity in financial transactions.
PEXA’s CEO, Joe Pepper, emphasized their goal of reducing friction in the remortgage experience, striving to integrate all involved parties more effectively through advanced products and technologies. The initiative focuses on streamlined case management, thereby improving overall efficiency and user satisfaction.
Stephanie Charman of Sesame Bankhall Group highlighted the potential of this remortgage service to enhance operational efficiency for their members, further pointing out the benefits of innovative solutions provided to customers. The exclusive nature of this service to PMS and Sesame members showcases the dedication to elevating the client experience.
The collaboration between Hinckley & Rugby Building Society and PEXA marks a significant step forward in delivering faster and more transparent remortgage services.
