Hays Travel has chosen the Aldemar Olympian Village in Greece as the site for its 2025 overseas retail conference, marking the first early announcement of such an event.
- The announcement was made by Chief Operating Officer Jonathon Woodall-Johnston during the 2024 event’s final night at Ela Excellence Resort Belek in Turkey.
- The upcoming conference is scheduled from November 10-14, 2025, with expectations to host more than 450 branch managers.
- Keynote speakers at this year’s event included Jo Causon from the Institute of Customer Service, emphasising the importance of customer relations.
- Dame Irene Hays, chair of the company, highlighted the event’s role in strategising for future expansions and improving operational efficiency.
Hays Travel has unveiled that its 2025 overseas retail conference will take place at the prestigious Aldemar Olympian Village in Greece. This decision was disclosed by Jonathon Woodall-Johnston, the agency’s Chief Operating Officer. The announcement, made during the concluding night of the 2024 event held at the Ela Excellence Resort Belek, Turkey, is noteworthy for being revealed a year ahead—a first for the company.
The upcoming event is slated for November 10-14, 2025, inviting more than 450 branch managers for strategic discussions and networking opportunities. The current conference, attended by a significant number of delegates, underscored the agency’s future undertakings, including plans for opening more branches and bolstering long-haul bookings. This proactive approach signifies a forward-thinking strategy aiming at comprehensive business growth.
A prominent figure at the event was Jo Causon, Chief Executive of the Institute of Customer Service, who delivered insights on strengthening customer service practices—a central theme of the conference. Her participation highlighted the importance that Hays Travel places on customer satisfaction as a cornerstone of their business model.
Dame Irene Hays, the company’s chair, reaffirmed the pivotal role of the conference in aligning the workforce with the company’s strategic goals. In her address, she emphasised the collaborative spirit of the event, inviting feedback from agents on areas for improvement. “This gathering is an excellent chance for us all to congregate and for you to convey what more we could be doing,” she stated.
This announcement marks a strategic step for Hays Travel, setting the stage for continued growth and enhanced customer engagement.
