Hays Travel is set to expand its retail presence significantly by 2025. This initiative aims to meet growing consumer demand for personalised travel services.
- The company has already acquired branches from Just Go Travel, Travel House, and Miles Morgan Travel, adding five new stores.
- Retail director Jane Schumm announced further expansion plans at the annual retail conference, highlighting potential new locations.
- Dame Irene Hays emphasised the need for human interaction in travel bookings, especially for complex or high-value trips.
- Hays Travel is well-positioned financially, having reported a record year in profits despite economic challenges.
Hays Travel is gearing up to enhance its retail footprint across the United Kingdom, aiming for significant growth by the year 2025. This move reflects the rising preference among consumers to book travel through agents rather than online, valuing the assurance and personal touch a human advisor can provide. The retailer’s recent acquisition spree, involving branches from Just Go Travel, Travel House, and Miles Morgan Travel, signifies its commitment to broadening its market presence.
During the annual retail conference, Jane Schumm, the retail director, signalled further expansion with more shops expected to open. While she was tight-lipped about specific locations, Schumm’s statement “watch this space” suggests strategic planning is well underway. This aligns with the company’s proactive approach in responding to the evolving dynamics of consumer behaviour, particularly within the travel industry.
Dame Irene Hays, chair of Hays Travel, highlighted a fundamental shift in consumer expectations, noting that many customers prefer the trust and reliability associated with in-person service, particularly for high-value or emotionally significant trips. Her insights underscore a crucial understanding of the travel market, where personal interaction remains a critical component despite advancements in booking technology.
Financially, Hays Travel is thriving, having experienced a record profit year. The company has successfully navigated economic adversities, including those posed by recent budgetary challenges. Hays welcomed the decline in inflation rates, foreseeing reduced borrowing costs as interest rates potentially fall. This financial strength underpins Hays Travel’s ability to invest in expansion and support its partners facing debt challenges.
Hays Travel’s planned expansion underscores its robust market position and dedication to meeting consumer needs with personalised service.
