Hays Travel remains resolute about the potential for high street growth, despite scepticism from investors. The company’s dedication to expanding retail presence was emphasized at Abta’s Travel Convention.
- Ken Campling, Group Finance Director, underscored the availability of numerous opportunities for high street expansion.
- Celebrating five years since acquiring the former Thomas Cook estate, Campling noted the continued consumer priority for holidays.
- Hays Travel’s recent ventures include a £40 million investment in acquisitions and the launch of a mobile application for younger audiences.
- The company acknowledges the lack of investor interest in travel retail but remains committed to responding to customer demands and maintaining high street vitality.
Hays Travel continues to advocate for the high street as a viable growth sector in the retail industry, defying the narratives often perpetuated by sceptical investors. This stance was articulated at Abta’s Travel Convention, with Group Finance Director Ken Campling highlighting that there remains an abundance of opportunities for expansion on the ‘much-maligned’ high street. According to Campling, despite the general neglect from investment circles, Hays Travel perceives significant untapped potential in this area.
It has been five years since Hays Travel acquired the former Thomas Cook retail estate, a move that sparked significant interest across the travel sector. Reflecting on this milestone, Campling asserted that holidays still hold a top spot on consumers’ priority lists. He reassured stakeholders that, contrary to popular belief, there is no imminent decline of the high street as a retail avenue, particularly for travel.
In terms of financial commitment, Hays Travel has invested £40 million in acquisitions over the past three to four years. This substantial investment underscores their unwavering belief in the future of high street retail. Additionally, recognising the importance of capturing younger demographics, the company has recently introduced a mobile application tailored to appeal to this audience, demonstrating a forward-thinking approach to modern retail challenges.
Moreover, Campling outlined plans for sustained growth through the Hays Travel Independence Group and the company’s homeworking network. These initiatives are designed to foster expansion by attracting new talent to the travel industry. Hays Travel’s strategy also involves simplifying entry barriers, making it easier for individuals to join the industry, particularly as homeworkers. This approach not only facilitates growth but also enhances the industry’s overall accessibility.
Despite being overlooked in PwC’s report on growth sectors, Campling expressed confidence in the relevance and vibrancy of high street retail. Hays Travel prides itself on its ability to listen attentively to its people, customers, and communities, ensuring that their offerings align with current consumer demands. Ultimately, their focus remains on selling what customers truly desire, maintaining an agile and responsive business model.
Hays Travel remains unwavering in its commitment to revitalising high street growth, confident in its strategies to meet consumer demand.
