Evri’s groundbreaking AI strategy transforms parcel delivery with augmented reality headsets.
- The £1m investment aims to enhance delivery operations through data-driven solutions.
- AI consultancy Robiquity partners with Evri to spearhead this innovation.
- Key objectives include improving customer service, parcel security, and workforce planning.
- Evri aspires to set benchmarks in the logistics sector by integrating advanced technologies.
In a visionary move, Evri has embarked on an ambitious journey to revolutionise the parcel delivery landscape through the integration of artificial intelligence (AI) technologies, including the use of augmented reality headsets. Such devices will enable drivers to film deliveries, providing a realistic training environment for trainee couriers. This initiative forms part of the company’s latest £1m investment focused on harnessing the power of AI for operational excellence.
Collaborating with AI consultancy Robiquity, Evri has established a Centre of Excellence, assembling a team of specialists dedicated to realising its AI ambitions. The collaboration underscores a forward-looking approach to leveraging AI capabilities, aiming to deliver smarter data utilisation, bolster parcel security, and amplify workforce productivity.
Central to Evri’s strategy is an enhancement of customer service. By automating mundane data collection tasks and facilitating quick issue identification, AI can significantly streamline parcel delivery services. This shift allows the customer service team to direct their efforts towards resolving complex matters, ensuring that service quality remains consistently high.
The strategic deployment of AI-powered tools also fortifies parcel security, enabling real-time analysis of delivery environments to verify safety. These technologies evaluate delivery photos against historical data, mitigating risks of false claims by verifying geo-location and imagery consistency. Evri’s existing ParcelVision system aligns with these innovations, aiming to uphold the integrity of each delivery photo.
Furthermore, Evri’s utilisation of AI extends into workforce optimisation, predicting future demand through data insights to position the appropriate resources efficiently. This strategy ensures that personnel are aptly allocated to meet delivery demands, enhancing both operational efficiency and success rates.
Marcus Hunter, Evri’s chief technology officer, has voiced strong support for intelligent automation’s role in advancing the company’s strategic goals. Reflecting on the initial successes achieved through such automation, he points out the foundation it provides for broader AI application, foreseeing a transformative impact on Evri’s operations.
Parallelly, Robiquity’s chief operating officer, James Procter, highlighted the firm’s enthusiasm in aiding Evri’s AI roadmap. He mentioned the tangible benefits evident in the initial stages of the AI rollout and expressed optimism towards future milestones that the partnership might achieve.
Evri’s commitment to integrating cutting-edge AI technologies marks a significant stride towards redefining logistics efficiencies.
