An unforeseen technical issue on Havila Pollux leads to the cancellation of a northern Europe itinerary.
- The vessel faced problems with one of its on board electric motors during its journey to Trondheim.
- Havila has prioritised passenger safety, deciding to halt operations until repairs are completed.
- Passengers were assured of the incident being undramatic, with Pollux safely docking independently.
- Havila Voyages is actively working on resolving passenger disruptions and will provide updates in due course.
An unforeseen technical issue with the Havila Pollux has resulted in the cancellation of its northern Europe itinerary as the ship was en route to Trondheim. The line encountered challenges with one of the vessel’s on board electric motors, necessitating a replacement before the voyage could continue. This disruption underscores the complexity involved in delivering safe and reliable cruise experiences.
Havila has taken decisive action by prioritising the safety of its passengers and crews, halting the ship’s operations until the issue with the electric motor can be rectified. The company’s CEO, Bent Martini, emphasised that compromising safety is non-negotiable, and every effort is being made to find alternative travel solutions for affected customers. Martini stated, “As it is not possible for us to operate the ship safely and responsibly, there are no other alternatives than to take Pollux out of service until we have resolved the issue with the electric motor.”
The incident, while inconvenient for passengers, unfolded without drama, as affirmed by the company. Havila Pollux successfully sailed to dock in Trondheim under its own power, ensuring the safety and comfort of those on board was maintained. This proactive approach in emergency handling showcases the company’s commitment to maintaining high standards of operational safety.
In addressing passenger concerns, Havila Voyages has committed to providing further information once new developments arise. Affected passengers will be contacted individually for alternative travel arrangements. This forward-thinking approach aligns with the company’s focus on customer care and operational transparency, aiming to minimise disruptions while maintaining trust in their service.
The Havila Pollux incident highlights the critical importance of safety over operational continuity in the cruise industry.
