The Civil Aviation Authority has reasserted passenger rights as air travel is expected to witness its busiest day. The reminder comes as part of an effort to prepare travellers for potential disruptions.
The Civil Aviation Authority (CAA) emphasises the importance of familiarising oneself with passenger rights, especially during peak travel times such as the August Bank Holiday. The CAA has launched an informative campaign through social media, urging passengers to ‘Know before you go’, highlighting the essential information you need before flying.
During the previous year’s August Bank Holiday, nearly 700,000 passengers faced delays and cancellations due to a failure in the UK’s automated air traffic control system. Key facts reveal that in July and August of the previous year alone, 160,000 flights were delayed and 8,000 were cancelled, causing widespread disruption.
Passenger numbers at UK airports are rebounding, with nearly 79 million individuals passing through in the second quarter of this year, marking a 7% increase compared to 2023. This recovery highlights the tenacity of the travel industry in overcoming the challenges imposed by the pandemic.
For passengers requiring special assistance or travelling with restrictions on liquids, booking in advance is crucial. The CAA underscores the necessity of adhering to baggage and 100ml liquid restrictions. Despite temporary easings in restrictions where CT security scanners are in use, the European Commission reaffirmed the limits shortly.
According to CAA guidelines, airlines must provide food, drink, and overnight accommodation for passengers facing delays. If a flight is outright cancelled, passengers should be offered either a refund or an alternative travel arrangement. In cases where special assistance is needed, early notification to airlines and arrival at accessibility points at airports is essential.
Aviation analytics firm Cirium has projected this Friday as the busiest of the year for UK departures, with 12,302 flights scheduled. Departure figures are expected to meet 94% of pre-pandemic levels, signifying a major rebound in travel demand. Key hubs like Heathrow, Gatwick, Manchester, Stansted, and Edinburgh will see the highest numbers.
For those considering a last-minute trip, ensuring that your booking is Atol-protected remains vital. Atol protection offers financial security and support if a travel company ceases operations unexpectedly. Other recommendations include researching the travel company, verifying good deals by comparing options, using credit cards when possible, and buying travel insurance.
As the industry approaches its busiest travel period, understanding and exercising passenger rights remain imperative. The CAA’s proactive approach aims to mitigate disruption effects, ensuring a seamless journey for all.
