Azamara Cruises is set to enhance its support for travel agents in the UK by inaugurating a new call centre.
- The centre aims to provide localised assistance to improve interactions between agents and customers.
- It will commence external operations on June 3rd, with full operations starting from July 1st.
- With a staff of 22, the centre will efficiently manage inbound calls to boost productivity.
- The initiative reflects Azamara’s commitment to expanding its services in key international markets.
Azamara Cruises is taking a significant step to improve its service offerings for UK-based travel agents by launching a new call centre in the United Kingdom. This move aims to strengthen local support, thereby enhancing the overall efficiency and productivity of communications between agents and clients. The call centre is scheduled to start receiving external calls on June 3rd, with an expectation to be fully operational by July 1st. This phased approach ensures a smooth transition and effective service delivery from the onset.
The centre is staffed with a dedicated team of 22 professionals, including 15 customer-facing agents and five internal agents, all led by a team leader and a manager. With operational hours from 8 a.m. to 6 p.m., Monday to Friday, and additional support from North American agents during extended hours, the setup is well-positioned to cater to diverse client needs.
This strategic development underlines Azamara’s commitment to its key markets, aligning with the company’s broader vision to invest in international growth. David Duff, managing director for the UK, highlighted the importance of having a service team familiar with the unique demands of the UK market. Such an understanding is deemed essential for the network’s expansion and increased agent collaboration.
Dondra Ritzenthaler, Azamara’s newly appointed chief executive, has reaffirmed the company’s focus on enhancing services across its international markets. The decision to establish a UK call centre is a testament to the market’s rapid growth and the dedicated efforts of the UK sales team under David’s leadership. This expansion is part of a broader commitment to continuously evolve and improve customer and agent support services.
Azamara’s establishment of a UK call centre underscores its strategic commitment to enhancing international market support.
