Ambassador Cruise Line introduces a unique refund initiative targeting first-time cruisers.
- The initiative, called the Ambassador Guarantee, is applicable for bookings of four nights or more on select ships.
- Passengers dissatisfied with their experience can receive a full refund and transport costs from the next port to their embarkation point.
- The guarantee is part of a broader campaign with significant fare discounts up to 63%.
- Ambassador’s CEO expresses confidence in the company’s offerings, citing positive feedback since operations began in 2021.
Ambassador Cruise Line has unveiled an unprecedented offer allowing first-time cruisers to claim a full refund if they find their sailing unsatisfactory. This new initiative, known as the Ambassador Guarantee, applies to those booking itineraries of four nights or more on the Ambience or Ambition vessels. If passengers find themselves not enjoying their voyage, they are entitled not only to a full refund of the cruise fare paid but also to have their return transportation costs covered from the next available port back to their original point of embarkation.
The Ambassador Guarantee aligns with a broader marketing strategy that includes a sales campaign featuring discounts of up to 63% on select journeys. This initiative aims to attract new travellers, offering them an experience that Ambassador strongly believes can compete with the best in the industry.
Christian Verhounig, the CEO of Ambassador Cruise Line, has been vocal about the overwhelmingly positive feedback from guests since the company started its operations in 2021. This positive reception has given the company the confidence to extend such a risk-free proposal to newcomers. Verhounig states, “As we look to welcome many more new travellers aboard in the months and years to come, the introduction of the Ambassador Guarantee adds an extra layer of confidence for those guests that have yet to experience the warmest welcome at sea with Ambassador.”
The decision to provide a full refund under these circumstances is indicative of Ambassador’s commitment to customer satisfaction and highlights their confidence in delivering high-quality cruise experiences. By removing financial risk for first-time passengers, Ambassador not only hopes to increase its customer base but also to reinforce its reputation for excellent service.
Ambassador’s bold refund initiative underscores its confidence in delivering exceptional cruise experiences.
