Ambassador Cruise Line has rolled out a bold initiative aimed at reassuring new cruise guests. This new policy promises a full refund to those who do not enjoy their first cruise experience with the company, applicable for journeys of four nights or longer on their ships, Ambience and Ambition.
- The ‘Ambassador Guarantee’ aims to attract first-time cruisers by offering refunds and covering return transport costs if guests are dissatisfied.
- Christian Verhounig, the chief executive, expressed confidence in the positive feedback received from travellers since the company’s inception.
- The new policy was launched during the company’s turn-of-year sales campaign, highlighting their commitment to customer satisfaction.
- Recent operational adjustments have seen the ship Ambience go into maintenance, resulting in changes to scheduled operations with Ambition.
Ambassador Cruise Line has introduced an innovative scheme known as the ‘Ambassador Guarantee’ to bolster confidence among first-time cruisers. This initiative offers a full refund and covers the cost of return transport from the next available port to the passenger’s original point of embarkation for guests who do not enjoy a cruise lasting four nights or more.
Christian Verhounig, CEO of Ambassador Cruise Line, stated that the company has consistently received ‘incredibly positive’ feedback from those who have sailed with them. He believes that their offerings will be as attractive to new guests as they are to their loyal customers.
The roll-out of this guarantee coincides with the company’s turn-of-year sales campaign, which is set to continue until 13 February 2024. This timing underscores the firm’s intention to expand its clientele by targeting those who are yet to experience cruising with Ambassador.
In a related development, operational changes were necessitated last month when Ambience required unexpected maintenance in a German dry dock. Consequently, the itinerary for Ambience was swapped with that of Ambition, reflecting the company’s adaptive operational strategies.
Ambassador Cruise Line’s initiative underscores its commitment to enhancing guest satisfaction and confidence in its brand.
