The COVID-19 pandemic has dramatically reshaped workplace dynamics, necessitating new solutions in HR. As organisations shifted to remote work, HR teams faced increased workloads and new challenges. Artificial intelligence (AI) and automation offer ways to streamline HR tasks, improving efficiency and engagement. These technologies are transforming recruitment, employee query management, and performance visibility. Adopting AI can enhance HR capabilities without displacing professionals.
The COVID-19 pandemic has undoubtedly been the most significant disruptor of workforce dynamics in recent history. As companies adapted to remote work, HR teams found their responsibilities increase. A Howden survey indicated that two-thirds of HR leaders in the UK expect their workloads to grow as remote work becomes permanent. This shift demands innovative solutions to manage new challenges.
Artificial intelligence (AI) and automation have emerged as key players in redefining HR processes, particularly by streamlining routine tasks. For example, these technologies can effectively manage recruitment activities such as identifying potential candidates, conducting background checks, and onboarding new hires. Companies like L’Oréal utilise HR chatbots to pre-screen candidates, ensuring efficient talent acquisition without diminishing candidate satisfaction.
Moreover, AI and automation can handle repetitive employee queries, increasing efficiency in responding to questions about payroll, leave, and HR policies. Cloud-based tools enable employees to access self-service options, facilitating tasks like booking leave and tracking attendance. This is especially beneficial for non-desk-based staff who require flexible access, thus supporting diverse workforce needs.
Visibility into employee performance is crucial as workplaces evolve. AI-powered HR software provides real-time analytics dashboards, offering insights into key performance metrics such as productivity and turnover. Advanced technologies can even predict employee resignations with high accuracy, as demonstrated by IBM’s AI, which forecasts potential departures with 95% precision.
While there may be concerns about job displacement, AI and automation primarily augment HR capabilities. These technologies relieve HR professionals from mundane tasks, allowing them to concentrate on enhancing employee relations and satisfaction. Thus, AI doesn’t replace the human element but rather empowers HR teams to be more strategic and effective.
In conclusion, AI and automation are pivotal in equipping HR departments to tackle evolving challenges and optimise their processes.
