A travel agent took his commitment to personal service to new heights by joining 120 clients on their holiday in Tunisia. This gesture marked the third annual trip for the group, booked by Illesh Amlani, bringing together families from across the UK and US.
- In 2022, Amlani organised a trip for 105 members of this group to Izmir, followed by a Majorca excursion for 90 individuals in 2023.
- For the latest trip, Amlani and his wife Rinx meticulously prepared travel arrangements, including flight check-ins and digital boarding passes, ensuring a smooth journey for all involved.
- In Tunisia, Amlani’s on-site presence enabled him to offer additional services, ranging from room upgrades to organising exclusive entertainment events for his clients.
- Plans for the group’s 2025 holiday are already underway, with suggestions leaning towards a cruise experience.
Illesh Amlani, a travel agent, exemplified dedication by personally joining a group of 120 clients on their holiday in Tunisia, highlighting his unparalleled commitment to service. For the past three years, Amlani has been instrumental in organising annual trips for this tight-knit community, enhancing their travel experiences each time. Previously, in 2022, he coordinated a holiday for 105 group members to Izmir, and in 2023, he arranged for 90 individuals to enjoy the scenic vistas of Majorca.
The latest trip was a testament to meticulous planning. Together with his wife, Rinx, Amlani handled travel logistics for easyJet holidays, ensuring every client’s flight check-in was seamless. Digital boarding passes were efficiently sent via email and WhatsApp, showcasing Amlani’s ability to leverage technology for enhanced client communication. This thorough approach required four consecutive evenings of work, underscoring their commitment to detail and customer satisfaction.
During their stay at the Iberostar Selection Royal El Mansour in Mahdia, Tunisia, Amlani’s presence allowed him to directly engage with clients he had not formally met before. Amlani commented on the experience, noting the group was ‘a fun, crazy gang.’ His proactive involvement included coordinating with hotel management for room upgrades to sea views and orchestrating bespoke entertainment such as a Bollywood night and sunset cocktail events. These activities, arranged on short notice, were well-received by the clients, reflecting Amlani’s capacity for innovative guest experiences.
The holiday was further enriched by cultural exchanges featuring an Indian festival day and a lively Indian karaoke night. Amlani’s efforts point to a growing trend in the travel industry where personalised and culturally resonant experiences are highly valued by clients. As Amlani shifts focus to planning the group’s 2025 journey, he hinted at a possible cruise, offering a fresh travel experience after consecutive beach holidays. Discussions are slated to begin in October, ensuring the group’s evolving preferences are met.
The dedicated efforts of Illesh Amlani in curating personalised travel experiences continue to set a benchmark in the industry.
