Phenom’s Customer Obsession Day highlights the path to successful HR tech adoption.
- Insights will be shared on industry trends shaping service and support in the SaaS sector.
- Key takeaways include best practices for onboarding with Phenom’s platform.
- Discussions will focus on forming effective partnerships between HR leaders and tech vendors.
- The event will provide guidance on long-term tech adoption and achieving maximum ROI.
Phenom’s Customer Obsession Day is set to provide a comprehensive understanding of the dynamics involved in effectively adopting human resources technology. The event, which is being broadcast from Phenom Studios, will see experts and customers explore the synergies achievable through advanced customer service and support.
A significant focus of the event will be the industry shifts that are currently influencing service and support among SaaS organisations. Attendees will gain insights into how Phenom is evolving to meet these changes, ensuring ongoing success and value delivery to its clients.
The event promises to unveil essential lessons for those beginning their journey with Phenom. Emphasis will be placed on partnering with the Global Customer Care team to achieve successful outcomes and optimise the use of the Phenom Intelligent Talent Experience platform.
Central to the discussions will be strategies for structuring teams to support the ‘go-live’ phases of new HR technology. Attendees will learn how seamless collaboration between HR leaders, HRIT teams, and tech vendors can facilitate this process.
Moreover, Phenom will provide insights into maintaining momentum beyond the first 90 days post-implementation. This includes troubleshooting common issues and ensuring continuous value is derived from the technology.
A key theme of the event is the critical nature of partnerships in tech adoption. Mark MacDonald, VP of Global Customer Care at Phenom, encapsulates this notion, stating that technology alone is insufficient. Success hinges on robust collaborations between organisations and their tech vendors.
Phenom’s offerings are not limited to candidates finding jobs or enhancing productivity for recruiters. The platform’s holistic design ensures that it supports career development, talent marketing efficiency, and the seamless integration of HR tools.
The event offers registered participants on-demand access post-broadcast, ensuring that the invaluable insights shared are available beyond the live session.
Phenom, headquartered in Greater Philadelphia with offices globally, underlines its commitment to empowering businesses through its innovative AI-driven talent experience solutions. Its accolades in technology advancement further validate its leadership position in the market.
Customer Obsession Day by Phenom epitomises the importance of strategic partnerships in successfully adopting HR technology.
