The acquisition of QikServe, an Edinburgh-based digital commerce platform, by The Access Group, marks a strategic expansion in the hospitality sector.
- QikServe’s integration into Access’s hospitality division aims to leverage their combined strengths for better digital ordering solutions.
- Founded in 2011, QikServe offers innovative ordering and payment solutions, utilised by thousands globally.
- Key brands like Center Parcs and Hard Rock Cafe rely on QikServe’s services across 8,000 outlets in 40 countries.
- The financial specifics remain undisclosed, although Maven Capital’s investment exit is noted.
The recent acquisition of QikServe by The Access Group signifies a deliberate strategy to enhance service offerings within the hospitality sector. This partnership is expected to strengthen integrated food and beverage digital ordering solutions, a statement corroborated by Tony Murphy, CEO of QikServe, who notes the potential for ‘new opportunities for digital transformation’ benefiting their clients.
QikServe, established in 2011, has emerged as a pivotal digital commerce platform. Its capabilities allow customers to order and pay for services using smartphones, tablets, and self-service terminals, demonstrating significant adoption across notable brands such as Center Parcs and Hard Rock Cafe. Currently, the technology supports operational efficiency at over 8,000 outlets worldwide, affording it a substantial reach and influence.
The Access Group’s integration with QikServe seeks to build a unified hospitality suite that optimises guest experiences and enhances operational effectiveness. Champa Magesh, Managing Director of Access Hospitality, underscores the importance of this acquisition in realising their vision, emphasizing its role in advancing connectivity, data orchestration, and comprehensive service delivery.
This acquisition also marks an investment exit by Maven Capital Partners, which had injected £3.5 million into QikServe back in 2016. However, the specifics of the financial terms between The Access Group and QikServe remain confidential.
The acquisition of QikServe by The Access Group is poised to significantly impact the hospitality sector through enhanced digital solutions.
