Skipton Building Society has announced a key appointment within their mortgage lending division.
- Simon Farrell-Roberts takes the helm with over 30 years of valuable industry experience.
- The move reflects Skipton’s dedication to enhancing their mortgage services through digital transformation.
- Farrell-Roberts aims to streamline processes and offer personalised customer support.
- This appointment comes amid a focus on first-time buyers in a recovering market.
Skipton Building Society has appointed Simon Farrell-Roberts as the new head of mortgage lending, a decision highlighting the company’s strategic focus on innovation and customer service excellence. With a career spanning more than three decades, Simon becomes a pivotal figure within the organisation, bringing a wealth of experience from previous roles, including his tenure at Lloyds Banking Group and Halifax.
In a statement reflecting his commitment, Simon expressed enthusiasm for improving the mortgage process by leveraging technology. “As customers increasingly seek digital solutions,” he stated, “we’re embracing new technologies to make the mortgage process simpler and less stressful.” His goal is to make the journey from application to homeownership as seamless as possible, ensuring each customer receives a personalised service tailored to their individual needs.
Simon’s previous experience at Lloyds saw him managing performance and operations in the direct mortgage and protection section. His leadership skills were further honed at Halifax, where he advanced from regional mortgage manager to head of performance and customer delivery. At Skipton, he envisions a future where routine tasks are automated, allowing experts to focus more on customer-centric services.
The decision to strengthen Skipton’s leadership team with an expert of Simon’s calibre underscores the Society’s commitment to supporting first-time buyers, a key group in the current market recovery. Simon noted his admiration for Skipton’s approach, which aligns with his own values of homeownership accessibility and problem-solving through innovation. “I’m passionate about helping customers achieve their homeownership goals,” he remarked. “Our approach is to treat each customer individually, ensuring our service supports their unique journey to homeownership.”
Outside of his professional responsibilities, Simon is passionate about property, fitness, and modern art. Residing in Manchester with his husband, he enjoys running, exploring new dining experiences, and staying engaged with contemporary podcasts.
Simon Farrell-Roberts’ leadership marks a significant step forward for Skipton Building Society’s mortgage lending ambitions.
