Hinckley & Rugby Building Society has partnered with PEXA to streamline remortgage processes.
- This collaboration introduces a fee-assisted remortgage service via Optima Legal offering expedited services.
- PEXA’s technology integrates with Hinckley & Rugby to enhance borrower experience.
- The service is exclusive to PMS Mortgage Club and Sesame Network clients.
- Key figures underscore the partnership’s focus on innovation and customer service.
Hinckley & Rugby Building Society has initiated a forward-thinking partnership with property technology firm PEXA. This alliance aims to simplify and expedite the remortgage process for borrowers. The introduction of a fee-assisted remortgage service, facilitated through PEXA’s conveyancing firm Optima Legal, promises quicker turnarounds and improved customer experiences.
By leveraging PEXA’s advanced technology, the service offers an online case tracking portal. This feature enables borrowers to stay informed about their case progress in real-time. Laura Sneddon, head of sales and distribution at Hinckley & Rugby, emphasised the society’s commitment to delivering seamless customer journeys and expressed confidence that this partnership would be warmly received by brokers.
This innovative remortgage service is exclusively available through PMS Mortgage Club and Sesame Network, both of which form part of the Sesame Bankhall Group. The service is strategically developed to offer enhanced speed and transparency, aligning with the needs of brokers and their clients.
Joe Pepper, CEO of PEXA, highlighted the firm’s objective to minimise friction throughout the remortgaging process. The use of PEXA’s APIs is intended to bring better connectivity between parties, streamlining and accelerating case management.
Hinckley & Rugby’s reputation for embracing new technologies is further solidified through this partnership. The society’s approach is to collaborate with forward-thinking businesses to deliver superior service quality. Joe Pepper remarked on Hinckley & Rugby’s innovative track record as a key reason for this successful collaboration.
Stephanie Charman from Sesame Bankhall Group expressed enthusiasm over the partnership, highlighting that new solutions like this remortgage service enhance operational efficiency for PMS and Sesame members. Such initiatives are part of ongoing efforts to improve customer experiences.
Hinckley & Rugby’s collaboration with PEXA exemplifies a strategic move towards improving the remortgage process through technology.
