Agents are urged to remain patient as Classic Collection undergoes a significant restructuring phase, experiencing longer response times due to staff departures.
- The decision to consolidate under a single B2B brand aims to optimise operations and improve service delivery to travel partners.
- Si Morris-Green assures that ongoing training and monitoring efforts are in place to manage current challenges.
- Agents are encouraged to utilise the online Classic Package Holidays platform during this transition for a streamlined experience.
- Classic Collection reaffirms its dedication to agent partnerships, with plans to enhance trade-focused support.
Amid a pivotal restructuring, Classic Collection is requesting patience from its agents as it navigates through temporary operational challenges. The transition towards a unified B2B brand has led to slower call response times, primarily caused by an unconfirmed number of staff exits after a strategic internal review. This restructuring is expected to conclude by mid-June, aiming for a more efficient and trade-focused business model.
Si Morris-Green, the Director of B2B, has communicated the necessity of this transition, describing it as a long-term growth strategy. The move towards a single platform is intended to simplify processes and enhance the quality of service provided to travel agents. To ensure minimal disruption, a full trade sales team is in place, committed to assisting with enquiries and bookings during the restructuring period.
Acknowledging the increased wait times for phone enquiries, Morris-Green emphasised the proactive measures being taken. He stated that while system training is underway for their team, the company is diligently monitoring incoming calls to ensure continuity in service. This phase is part of the company’s broader commitment to its agent partners and the strategic alignment towards a more integrated operational framework.
In light of these developments, agents have been urged to access the Classic Package Holidays website for booking activities related to single-centre holidays. This digital platform offers an array of 5,000 hotels across 70 destinations, providing a practical interim solution while the company enhances its systems.
The restructuring also involves a geographic shift, with some staff from the company’s Worthing office reportedly unwilling to move to Manchester, where parent company On the Beach is situated. Despite these challenges, Classic Collection remains steadfast in its commitment to the B2B segment, focusing on strengthening its partnerships and delivering seamless experiences to its travel agent network.
The successful completion of this restructuring promises an enhanced, singularly focused brand benefiting travel partners.
